Note: If Junk Email Preferences is grayed out your account may be hosted by Exchange. See Unblock a sender on Exchange based accounts below On the Blocked Senders tab, select the email address or domain you want to unblock, and choose Remove the selected sender button. These filters are largely the same as the Junk E-mail filter of Outlook so Outlook may not even have filtered out the original email in the first place. However, when you sync an Exchange or Outlook.com account, the Junk E-mail Filter will indeed scan the message again, so when you have moved an item out of the Junk E-mail folder, it now may be. Use Mailbox Behaviors preferences in Mail to change where draft, sent, junk, deleted, and archived messages for an email account are stored. To change these preferences in the Mail app on your Mac, choose Mail Preferences, click Accounts, then click Mailbox Behaviors. Note: Mail stores messages in the mailbox you specify for each option.
- Outlook For Mac Junk Email Preferences Greyed Out Settings
- Outlook 2016 Mac Junk Email Preferences Greyed Out
Other reason could be wrong file permission associated with it. Let us understand the topic to avoid this issue Mac email messages greying out with the help of scenario. I have been using Apple Mail for a long time but suddenly I am unable to send messages as my Mac Mail has been greyed out. Further, I am unable to access the settings.
I have multiple email accounts that I collectively monitor from my iPad and/or iPhone devices. After you questioned whether the account was an IMAP or a POP3 account, I looked and realized the account that I am having the most trouble with is an old yahoo account. I deleted it and rather than taking the Yahoo selection when adding it back in, I manually added it as an IMAP account. That has fixed the issue. I now have the ability to move mail from my inbox to the spam folder on both my iPad and my iPhone. Thank you!
Aug 23, 2016 6:55 AM
Even though I have marked a message as “Not Junk”, safe-listed it via “Add Sender to Safe Sender List” and “Add Sender’s Domain (@example.com) to Safe Senders List”, messages from this sender still end up in the Junk E-mail folder.
Outlook For Mac Junk Email Preferences Greyed Out Settings
What do I need to change in order to get these messages delivered to the Inbox?
There are several methods to get your messages end up in the Junk E-mail filter. Luckily, there is an Infobar notification above the message which tells you whether the message has been filtered out by the Outlook Junk E-mail filter or by something else.
Filtered by Outlook
If the message has been filtered out by Outlook, then the Infobar will contain the following text;
”This message was marked as spam using the Outlook Junk E-mail filter.”
When you see this message, you’ll need to troubleshoot your Junk E-mail settings in Outlook. Make sure you have the latest updates installed and even try turning off the Junk E-mail filter to find out where the messages end up now.
Filtered by another scanner
If the message has been filtered out by another scanner, then the Infobar will contain the following text;
”This message was marked as spam using a junk filter other than the Outlook Junk E-mail filter.”
When you see this message, you’ll need to troubleshoot the virus scanner or Junk E-mail filter that is included in your Security Suite or contact your ISP or mail administrator and have him/her check the virus scanner and/or Junk E-mail filter settings on the mail server (for instance; adjust the SCL threshold when working with Exchange).
Filtered by a rule or moved manually
If a message has been filtered out via a rule or has been moved to the Junk E-mail folder manually, then the Infobar will not indicate a reason why the message sits in the Junk E-mail folder.
Outlook 2016 Mac Junk Email Preferences Greyed Out
When you see this message, you’ll need to check if you don’t have any rules configured which move messages to the Junk E-mail folder.